Managed Services
Unlocking Value
- Outsourced IT Support
- Onsite
- Remote Support
- Ad-hoc Support
- Hardware & Software
Outsourced IT Support
On-site and Remote Support
Matoto Technologies believes in a philosophy of allowing our clients to focus on their business results and allow us to look after their technology environment. In achieving this, we use three industry standard approaches, i.e. Ad-hoc, Onsite and Remote Support models. With our different tools that are used to help cater to Matoto clients’ needs, our experienced engineers are able to diagnose and resolve variety of IT problems within the agreed SLAs. Our efficient service desk is the central point of contact for day-to-day proactive monitoring and reporting and resolving of incidents.
Ad Hoc Support
Matoto Technologies ad-hoc support model is a conventional reactive support for all the clients that do not have service level agreement with us. However, we do offer them a tailor-made turn-around times that cater for these clientele base.
Hardware & Software
Matoto Technologies has partnership with industry reputable OEMs in both Hardware and Software. This ensures that we are able to supply our clients with the best hardware and software products that are specific to their needs. Our highly skilled support engineers will also assist with onsite or remote installation into your network as well as migration from old hardware to new hardware.
OEM SOFTWARE
OEM HARDWARE
